Privacy Policy for Memvera App

Introduction

At Memvera, we prioritize your privacy and are dedicated to safeguarding the personal information you entrust to us. This Privacy Policy outlines how our gym membership management application collects, uses, shares, and protects your information. By using the Memvera app, you consent to the practices described in this policy.

1. Information We Collect

Personal Information

• Account Information: Name, email address, phone number, and contact details provided during registration or profile setup
• Payment Details: Credit card or bank information for membership fees, processed securely through trusted third-party payment providers
• Professional Information: For trainers, we collect qualifications, availability schedules, and gym affiliations

Fitness and Usage Data

• Workout history, gym attendance records, and personal fitness goals
• Class reservations, booking preferences, and in-app communication records

Technical Information

• Device identifiers, IP address, operating system, and app usage statistics
• Location data (when permitted) to suggest nearby facilities or verify check-ins

Additional Information

• Feedback, support requests, and inquiries you submit
• Content shared voluntarily through app features, such as profile photos or notes

2. How We Use Your Information

We use the collected information to:

• Administer gym memberships, process payments, and manage scheduling
• Enable communication between members and fitness professionals
• Personalize your experience with relevant workout recommendations and class notifications
• Enhance our services through data analytics and user feedback
• Meet legal obligations and resolve potential disputes
• Deliver updates and notifications about our services (with opt-out options for marketing)

3. Information Sharing Practices

We do not sell your personal information. Your data may be shared with:

• Fitness Professionals and Affiliated Gyms: To facilitate scheduling, attendance tracking, and membership management
• Service Providers: Third-party partners who help operate our platform (payment processors, cloud services), all bound by confidentiality agreements
• Legal Authorities: When required by law or to protect rights, safety, or property

4. Data Security

We implement industry-standard security measures including encryption and secure server protocols to protect your information from unauthorized access, alteration, or misuse. While we strive for maximum security, no online system can guarantee absolute protection.

5. Your Privacy Rights

You can:

• Access, update, or delete your account information through app settings
• Opt out of non-essential communications
• Request access to, correction of, or deletion of your personal data by contacting support@memvera.com

Depending on your location, you may have additional rights under applicable privacy laws such as GDPR or CCPA, including data portability and the right to object to certain processing activities.

6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Inactive accounts may be deleted after 12 months of inactivity, unless otherwise required by law.

7. Third-Party Links

The Memvera app may contain links to external websites or services (such as payment gateways). We are not responsible for their privacy practices and encourage you to review their policies.

8. Children's Privacy

Memvera is designed for users 13 years of age and older. We do not knowingly collect information from children under 13. If we discover we have collected such information, we will promptly delete it.

9. Policy Updates

We may revise this Privacy Policy as our services evolve or legal requirements change. We will notify you of significant changes through the app or via email. Continued use of Memvera after such notifications constitutes acceptance of the updated policy.

10. Contact Information